Abstract

Purpose: : The Covid-19 outbreak has spread to many countries and has become the world's most important agenda. Middle Eastern countries have been seriously affected by the virus.service quality and patient satisfaction in the health tourism in Turkey Turkey plays an important role in their choice of Middle East patients.The purpose of this study is to analyze whether there is a relationship between the service quality and the patient satisfaction of patients from Middle East who visit Turkey within the scope of medical tourism while receiving healthcare services. Tools and methods: The data was obtained from 221 patients of Middle Eastern origin who came to a private health institution providing health tourism services. Structural validity was evaluated by principal components method using varimax rotation. In order to evaluate the content validity, the skewness value in the score distribution besides the ceiling and floor effects were examined. Reliability was evaluated by using Cronbach's alpha. The relationship between total satisfaction score and demographic characteristics was determined by examining Pearson's or Spearman’s correlation coefficients. Results: Sampling adequacy index was 0.829. Seven factors were obtained in the factor analysis. The total variance explained by them was 73.39%. The frequency distribution of the total and subscale scores was symmetrical. Floor and ceiling effects were not determined. Cronbach’s alpha reliability coefficient was 0.88. No statistically significant relationship was found between total patient satisfaction score and demographic characteristics (p> 0.05). Discussion: It has been determined that there is a significant relationship between the quality of healthcare services received by the Middle Eastern patients and their income. And it has been seen that the pricing and transportation problems are among the factors most frequently encountered by patients, and affecting the service quality.

Amaç: Bu çalışmanın amacı medikal turizm kapsamında hastaların sağlık hizmet aldıklarında hizmet kalitesi, hasta memnuniyetleri ile arasında da herhangi bir ilişkin olup olmadıkları belirlenmeye incelemektedir. Gereç ve yöntem: Veriler, sağlık turizmi hizmeti veren özel sağlık kurumuna gelen Ortadoğ kökenli 221 hastadan elde edildi. Yapısal geçerlilik varimax dönüştürmesi kullanılarak temel bileşenler yöntemi ile değerlendirildi. Kapsam geçerliğinin değerlendirilmesi için puan dağılımlarında çarpıklık değeri ile tavan ve taban etkileri incelendi. Güvenirlik Cronbach’s alpha kullanılarak değerlendirildi. Toplam memnuniyet puanı ve demografik özellikleri arasındaki ilişki Pearson’s veya Spearman korelasyon katsayıları incelenerek belirlendi. Sonuçlar: Örneklem yeterlilik indeksi 0.829’ du. Faktör analizinde 7 faktör elde edildi. Bunlar, toplam varyansın %73.39’unu açıklıyordu. Toplam ve alt ölçek puanlarının frekans dağılımları simetrikti. Taban ve tavan etkileri saptanmadı. Cronbach alfa güvenirlik katsayısı 0.88 idi. Toplam hasta memnuniyet puanı ile demografik özellikler arasında istatistiksel olarak anlamlı bir ilişki bulunmadı (p>0.05). Tartışma: Ortadoğu kökenli hastaların aldıkları sağlık hizmeti kalitesi ile gelir durumu arasında anlamlı bir bağlantı olduğu belirlenmiştir. Hastaların en çok karşılaştıkları ve hizmet kalitesini etkileyen faktörler arasında ücretlendirme ve ulaşım sorunları olduğu görülmüştür.

Abstract

Purpose: : The Covid-19 outbreak has spread to many countries and has become the world's most important agenda. Middle Eastern countries have been seriously affected by the virus.service quality and patient satisfaction in the health tourism in Turkey Turkey plays an important role in their choice of Middle East patients.The purpose of this study is to analyze whether there is a relationship between the service quality and the patient satisfaction of patients from Middle East who visit Turkey within the scope of medical tourism while receiving healthcare services. Tools and methods: The data was obtained from 221 patients of Middle Eastern origin who came to a private health institution providing health tourism services. Structural validity was evaluated by principal components method using varimax rotation. In order to evaluate the content validity, the skewness value in the score distribution besides the ceiling and floor effects were examined. Reliability was evaluated by using Cronbach's alpha. The relationship between total satisfaction score and demographic characteristics was determined by examining Pearson's or Spearman’s correlation coefficients. Results: Sampling adequacy index was 0.829. Seven factors were obtained in the factor analysis. The total variance explained by them was 73.39%. The frequency distribution of the total and subscale scores was symmetrical. Floor and ceiling effects were not determined. Cronbach’s alpha reliability coefficient was 0.88. No statistically significant relationship was found between total patient satisfaction score and demographic characteristics (p> 0.05). Discussion: It has been determined that there is a significant relationship between the quality of healthcare services received by the Middle Eastern patients and their income. And it has been seen that the pricing and transportation problems are among the factors most frequently encountered by patients, and affecting the service quality.