QUALITY IN HEALTH INSTITUTES VIA EFQM EXCELLENCE MODEL: HEALTH PRACTICE AND RESEARCH CENTER SAMPLE

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Number of pages: 521-534
Year-Number: 2021-43

Abstract

The study aims to analyze the methods employed in health institutions within the framework of the quality approach and total quality management, and also to emphasize the necessity and adoption of quality in healthcare institutions and the importance of total quality management. Success in total quality management is achieved by the adoption and application of quality by all staff working in an organization. Within the scope of the study, the quality studies of the Ondokuz Mayıs University Health Application and Research Center (Turkey) were evaluated through EFQM (European Foundation For Quality Management) Excellence Model main and sub-criteria. The Ondokuz Mayıs University Health Application and Research Center (Turkey) launched its quality journey in 2005 and continued its activities more comprehensively in coordination with the quality management studies of the Ministry of Health as of 2014. The purpose of using the EFQM Excellence Model in the study is to enable the quality studies in the organization to be systematically examined. The case research design, which is one of the qualitative research methods, was used in the study. The data in the study were obtained through such methods as observations, interviews, and document analysis. Then they were evaluated and documented. As a result of the findings, the strengths of the institution and its aspects that can be improved were revealed.

Keywords

Abstract

The study aims to analyze the methods employed in health institutions within the framework of the quality approach and total quality management, and also to emphasize the necessity and adoption of quality in healthcare institutions and the importance of total quality management. Success in total quality management is achieved by the adoption and application of quality by all staff working in an organization. Within the scope of the study, the quality studies of the Ondokuz Mayıs University Health Application and Research Center (Turkey) were evaluated through EFQM (European Foundation For Quality Management) Excellence Model main and sub-criteria. The Ondokuz Mayıs University Health Application and Research Center (Turkey) launched its quality journey in 2005 and continued its activities more comprehensively in coordination with the quality management studies of the Ministry of Health as of 2014. The purpose of using the EFQM Excellence Model in the study is to enable the quality studies in the organization to be systematically examined. The case research design, which is one of the qualitative research methods, was used in the study. The data in the study were obtained through such methods as observations, interviews, and document analysis. Then they were evaluated and documented. As a result of the findings, the strengths of the institution and its aspects that can be improved were revealed.

Keywords