A Research on the Determination of Patient Satisfaction of Policlinic Patients

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Number of pages: 747-755
Year-Number: 2019-19

Abstract

The aim of this study is to determine the level of patient satisfaction in polyclinic services in Sakarya Training and Research Hospital. In other words, patient satisfaction levels of outpatients are aimed to be revealed. At the same time, it is investigated whether of patient satisfaction of outpatients varies according to socio-demographic variables. Descriptive research model was used in the research. The personal information form, as a data collection tool and The patient satisfaction scale was developed by Yurtseven (2006) by using scale literature. Personal information, age and marital status. Patient satisfaction scale includes 17 items representing of patient satisfaction. According to the findings of the study, it was seen that the levels of the Participants The patient satisfaction were good. Significant there was no relationship between gender and marital status and The patient satisfaction levels of the Participants. Similarly, no Significant relationship was found between the ages of Participants and their income status and the level of The patient satisfacti ion.

Keywords

Abstract

The aim of this study is to determine the level of patient satisfaction in polyclinic services in Sakarya Training and Research Hospital. In other words, patient satisfaction levels of outpatients are aimed to be revealed. At the same time, it is investigated whether of patient satisfaction of outpatients varies according to socio-demographic variables. Descriptive research model was used in the research. The personal information form, as a data collection tool and The patient satisfaction scale was developed by Yurtseven (2006) by using scale literature. Personal information, age and marital status. Patient satisfaction scale includes 17 items representing of patient satisfaction. According to the findings of the study, it was seen that the levels of the Participants The patient satisfaction were good. Significant there was no relationship between gender and marital status and The patient satisfaction levels of the Participants. Similarly, no Significant relationship was found between the ages of Participants and their income status and the level of The patient satisfacti ion.

Keywords