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Abstract


Six Sigma Approach And Nursing

Organizations trying to survive in increasingly competitive conditions must adopt an effective, good, useful strategic management philosophy and reflect it on their activities. The Six Sigma Approach, which has been growing in the field of literature in recent years and used as a strategic management tool in businesses, is a strong key position that companies use to achieve their goals of “doing business or service faster, higher quality and more efficient than their competitors”. The Six Sigma approach, which has become a management approach of many companies today, is defined as a management philosophy created to solve existing problems in organizations and to design new quality products and processes. This approach, which enables the production organizations to improve the quality while decreasing the cost and increasing the production volume with less resources, is for service organizations; It is very important because it is the answer to the need to reduce the duration of the work and increase the customer satisfaction. In health organizations, which are a good example as a service organization, the existence of problems such as increased health care costs and decreased satisfaction with health services reveals the importance of the management approach in health services. The professional nursing profession, which constitutes the majority in the provision of health services, plays an important role in the implementation of the Six Sigma approach, which is used to develop a quality-oriented organizational culture.



Keywords
Six Sigma, Quality, Health Organizations, Nursing



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