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Abstract


Evaluation of school bus services at high school level according to the opinions of students and school bus drivers

The education system is composed of many sub-systems, in addition to the main factors such as students, teachers, parents, administrators and teaching programs, there are assistants such as civil servants, security guards, canteen and catering officers, cleaning officers and service drivers that complement this system. In this context, it is important to identify the status of school services as a complement to the education system. The aim of this study is to determine the status of school service by taking advantage of the opinions of high school students and school service drivers. This study is of qualitative research type. The interview technique was used here. In the study, appropriate sampling technique, one of the random sampling methods, was used to determine the students and service drivers to be interviewed. The study was conducted with the participation of high school students and school service drivers in Çankaya, Ankara. 5 high school students and 3 school service drivers who volunteered to participate in this study participated. A semi-structured interview form developed by the researcher was used. Content analysis was used in the analysis of qualitative data. In this analysis; seven main categories were created: day, task / responsibility, behavior, communication, interaction, problem and general. In this study, it was concluded that for the students in the school bus service one day was spent listening to music and chatting with friends while on the school bus. The service driver was spent with maintenance, repair and preparation of the shuttle bus as well as transporting the students safely to school. In addition, it was concluded that while the school service was provided, the rules in the service were generally followed by the students and the service drivers, but undesirable behaviors such as not wearing belts, speaking loudly and listening to loud music were also observed. In addition, this service is generally fun, friendly and quiet service for the students, but at the same time, it has emerged as a crowded, tiring, overwhelming and long process. While it has positive results as being with young person, providing a healthy transportation service and a fun job on the behalf of the service drivers, disadvantages can be stated as parents’ various requests and problems in traffic. Depending on this study, it may be useful to carry out detailed studies about this service, which is received with the managers and parents. In particular, it may be suggested to study basic issues such as problems during service and interaction within the service.



Keywords
School bus service, school bus drivers, the students who use school bus.



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