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Abstract


Bir Üniversite Hastanesinde Hastalarin Doktor Ve Hemşirelerden Memnuniyet Durumlarinin Değerlendirilmesi

In recent years, developments in health technology have brought about a change in the quality of health services. Nowadays, health services have started to be presented with professional management approach. Within the scope of professional management, increasing the satisfaction of the patients and improving the service quality are among the main targets. The concept of quality in health services has been introduced to the agenda of our country a few years ago and it is aimed to provide services in accordance with the standards determined in public hospitals as well as the private sector. With the changing social structure, the expectations of the service sector have changed and the service provider started to make attempts to meet these expectations. These developments have led to an increase in the quality and quantity of the studies to determine the satisfaction of the patients. In this study, it was aimed to determine the thoughts of the patients and their relatives who were treated as outpatients and / or inpatients from Eskişehir Osmangazi University Hospital about doctors and nurses.



Keywords
Quality, Satisfaction, Patient



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